At Shimanto Neer, customer satisfaction is our priority. We aim to provide high-quality services and a seamless experience. This Refund Policy outlines the terms and conditions under which refunds may be issued for services purchased on our website, shimantoneer.com.
1. Eligibility for Refunds
Refunds are issued under specific circumstances, depending on the service purchased and its progress. Refund eligibility includes:
- Service Not Delivered: If the service you purchased has not been initiated or delivered within the agreed timeframe.
- Unfulfilled Commitments: If the deliverables specified in the service agreement are not met.
- Technical Issues: If a technical issue prevents us from completing the service, and it cannot be resolved within a reasonable time.
2. Non-Refundable Circumstances
Refunds will not be issued in the following situations:
- Change of Mind: If you decide to cancel the service after work has already begun.
- Completed Services: If the service or deliverable has been fully completed and delivered as agreed.
- Third-Party Costs: Any costs incurred for third-party tools, services, or platforms.
- Uncooperative Behavior: If the client fails to provide necessary information, access, or approvals required for service completion.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Send an email to [email protected] with the subject line “Refund Request.”
- Provide Details: Include your order details, the reason for the refund request, and any relevant supporting documentation.
- Review Process: We will review your request within 5–7 business days and notify you of the outcome.
